Refund & Exchange Policy
At kaleido, we want you to feel completely confident in your purchase. That’s why we offer a hassle-free try-before-you-keep policy.
1. Try While the Courier Waits
When your order arrives, you can try on the item while the courier is waiting outside.
If the item doesn’t fit or isn’t suitable, simply return it to the courier immediately—no extra charge!
2. Multiple Sizes & Options
Not sure about your size or style? We can send different sizes or different items for you to try.
Keep what fits and suits you, and return the rest on the spot with the courier.
3. Important Notes
Items must be unused, unworn, and in their original condition with tags attached.
Returns are only accepted within 48 hours from receiving the item otherwise won't be accepted.
This policy applies only to eligible items (some exclusions may apply).
For any questions, feel free to contact us. We're here to make shopping with us easy and stress-free!
